01 Information We May Collect

Depending on how you interact with our website, we may collect certain information.

Information You Provide Directly

You may voluntarily provide information when you:

• Contact us through a contact form
• Send us an email
• Register as a volunteer or supporter
• Make or enquire about a donation
• Participate in our programs or activities
• Subscribe to newsletters or updates
• Submit an enquiry or request for information

Such information may include:

• Name
• Email address
• Mobile or telephone number
• Address or location information
• Organization or professional information
• Donation-related information
• Any other information you voluntarily provide to us

02 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, or security infrastructure.

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages visited
• Referring website
• Basic website usage and technical information

03 Cookies

Our website may use cookies or similar technologies where necessary for website functionality, security, performance, analytics, or other legitimate purposes.

Cookies are small files stored on your device by a website.

Where applicable, you may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

04 How We Use Your Information

We may use personal information for purposes including:

• Responding to your enquiries
• Communicating with donors, volunteers, supporters, and beneficiaries
• Processing donations or donation-related requests
• Managing NGO programs and activities
• Providing information about our work and initiatives
• Sending newsletters or organizational updates where permitted
• Maintaining organizational records
• Improving our website and services
• Protecting our website from fraud, abuse, and security threats
• Complying with applicable laws and legal obligations

05 Donations & Payment Information

If our website allows online donations, payments may be processed through a third-party payment gateway or financial service provider.

DISHA SANVARDHAN SANSTHA generally does not need to directly collect or store your complete debit card, credit card, UPI PIN, banking password, or other confidential payment credentials.

Payment information submitted through a third-party payment service may be processed according to that provider’s own terms and privacy policy.

06 Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

• Service providers supporting our website or operations
• Payment processors and financial service providers
• Website hosting and technology providers
• Professional advisers where necessary
• Government authorities when required by applicable law
• Other parties where necessary to protect our legal rights or website security

07 Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website or internet transmission can be guaranteed to be completely secure.

08 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting, reporting, regulatory, operational, or other legitimate requirements.

09 Your Privacy Rights

Subject to applicable law, individuals may have rights relating to their personal data, including:

• Access to information about the processing of personal data
• Correction or updating of inaccurate personal data
• Withdrawal of consent where processing is based on consent
• Erasure of personal data where applicable
• Grievance redressal
• Other rights provided under applicable data-protection law

10 Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or authorization where required by applicable law.

11 Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

12 Social Media

If our website contains links to social media platforms, your interaction with those platforms may be governed by the privacy policies and terms of those respective platforms.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, website functionality, technology, legal requirements, or privacy practices.

Any updated Privacy Policy will be published on this page with a revised “Effective Date.”

14 Grievance & Privacy Enquiries

15 Applicable Law

This Privacy Policy is intended to be governed by the applicable laws of India, including applicable data-protection and privacy laws and regulations.

16 Consent

By using our website and voluntarily providing personal information, you acknowledge that you have read this Privacy Policy and understand how your information may be handled as described above.